PRIVACY POLICY

Effective Date: 17/10/2025

Introduction

The Holistic Warehouse ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.theholisticwarehouse.com] (the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the Site, book a class, or participate in other activities related to the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase or book services. We store only limited financial information. All financial data is securely processed by our third-party payment processor (Momence), whose privacy policy governs their use of your information.

Data from Social Networks

User information from social networking sites (e.g. Facebook, Instagram, TikTok), including your name, username, email address, and profile picture, if you connect your account to such networks.

Analytics and Tracking Tools

We use several analytics and performance tools to understand how visitors use our website and to improve your experience. These include:

Google Analytics

We use Google Analytics to collect data about website traffic and user behaviour, such as which pages are visited and for how long. This helps us improve our content and services. Google Analytics may collect your IP address and anonymise it in accordance with GDPR standards.

You can learn more about how Google uses your information here, and you can opt out via the Google Analytics Opt-out Browser Add-on.

Google Search Console

We use Google Search Console to monitor the performance of our website in Google search results, helping us understand how users find us and to fix technical issues. This tool does not collect personally identifiable information.

Hotjar

We use Hotjar to better understand how users interact with our website (e.g., heatmaps, click tracking, and scroll behaviour). Hotjar collects anonymized information such as device type, browser, and general geographic location. No personal data (e.g., name, email) is recorded unless you voluntarily provide it. You can learn more about Hotjar’s privacy policy here, and you can opt out of tracking here.

Momence

We use Momence to manage class bookings, client accounts, and payments. When you book a class through Momence, your data (e.g., name, email, payment details) is processed and stored by Momence in accordance with their own Privacy Policy. You can view it here.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.

  • Process transactions and send purchase confirmations.

  • Improve our Site and class offerings.

  • Monitor and analyze usage trends through tools like Google Analytics and Hotjar.

  • Fulfill and manage class bookings via Momence.

  • Communicate with you about your account or bookings.

  • Deliver newsletters, updates, and promotional content (if you’ve opted in).

Disclosure of Your Information

We may share information we have collected about you in certain situations, such as:

  • By law or to protect rights — if required by legal process.

  • Third-party service providers — including Google (for analytics), Momence (for bookings/payments), and Hotjar (for user experience insights).

  • Business transfers — if we merge or sell part of our business.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. However, no method of data transmission over the Internet or storage system is 100% secure.

Your Data Rights

Under applicable data protection laws (including the UK GDPR), you have the right to access, correct, or delete your personal data, and to withdraw consent for data processing. To exercise these rights, contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected in the “Effective Date” at the top of this page.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

The Holistic Warehouse
Email: hello@theholisticwarehouse.com
Website: www.theholisticwarehouse.com