TERMS & CONDITIONS
TERMS & CONDITIONS
Revised: 19 August 2026
Introduction
Welcome to The Holistic Warehouse ("we", "us", "our").
These Terms of Service ("Terms") govern your use of our services, including Reformer Pilates, Lagree, Mat Pilates, Yoga, Spin, Barre, Hot Sculpt and other classes available through our website and at our physical locations.
By accessing or using our services, booking a class or participating in activities at The Holistic Warehouse, you agree to these Terms. If you do not agree with them, please do not use our services.
Health Waiver and Assumption of Risk
By participating in any class offered by The Holistic Warehouse, you acknowledge and agree to the following.
Assumption of Risk
You participate in classes at The Holistic Warehouse voluntarily and at your own risk.
You understand that physical exercise, including Reformer Pilates, Lagree, Mat Pilates, Yoga, Spin, Barre and other forms of exercise, involves a risk of injury. This may include strains, sprains and more serious injuries.
You accept responsibility for assessing your own ability to participate and for informing your instructor of any injury, illness, medical condition or other circumstance that may affect your participation.
Health Waiver
You confirm that you are physically capable of participating in the class you have booked.
If you have a medical condition or concern that may affect your ability to exercise safely, you agree to seek appropriate medical advice before beginning a new exercise programme or participating in our classes.
You are responsible for telling your instructor about any relevant injury, illness or medical condition before taking part.
Release of Liability
Physical activity carries inherent risks.
To the fullest extent permitted by law, The Holistic Warehouse, its instructors, employees and agents will not be liable for injury, damage or loss arising from the inherent risks associated with participating in our classes.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
By participating, you acknowledge and accept the inherent risks associated with exercise and the use of fitness equipment.
Pregnancy Clause
1. Acknowledgement of Risks
Clients who are pregnant or become pregnant while using The Holistic Warehouse acknowledge that participating in physical activities, including Reformer Pilates, Lagree, Mat Pilates, Yoga, Spin, Barre and other classes, carries inherent risks.
These risks may change or increase during pregnancy.
2. Medical Clearance
Before beginning or continuing an exercise programme during pregnancy, clients must consult their General Practitioner (GP) or other appropriate healthcare professional and obtain medical clearance to participate in physical activity.
The Holistic Warehouse may request updated medical clearance during pregnancy where appropriate.
3. Modifications and Limitations
Pregnant clients must inform their instructor of their pregnancy and any related medical conditions before participating in a class.
Where appropriate, instructors may provide modifications. However, clients remain responsible for assessing their own physical condition and limitations and should not undertake movements that they believe may present a risk to themselves or their unborn child.
Pregnant clients should not lie on their stomachs during exercise sessions.
During the first 12 weeks of pregnancy, highly exertive exercise is not advised under our studio policy. Clients are encouraged to choose gentle or moderate activity and to follow the advice of their healthcare professional.
4. Assumption of Risk
By choosing to participate in activities at The Holistic Warehouse while pregnant, clients acknowledge and accept the risks associated with physical activity during pregnancy, including risks associated with falling, overexertion and the use of fitness equipment.
5. Release of Liability
To the fullest extent permitted by law, pregnant clients accept the inherent risks associated with participating in physical activity while pregnant.
Nothing in these Terms excludes or restricts any liability that cannot legally be excluded or restricted.
6. Obligation to Notify
Clients must tell The Holistic Warehouse about any relevant change in their pregnancy or health that may affect their ability to participate safely.
7. Suspension or Restriction of Participation
The Holistic Warehouse reserves the right to restrict participation or suspend a membership where we reasonably believe that continuing to participate may present a significant risk to the client or their unborn child.
Class Policies
Cancellation Policy
Drop-in and class pack bookings must be cancelled at least 12 hours before the scheduled class time.
Classes booked through a membership must also be cancelled at least 12 hours before the scheduled class time.
When an eligible paid booking is cancelled at least 12 hours before the class, its value will be returned to the customer's The Holistic Warehouse account as account credit.
Account credit can be used towards a future eligible booking with The Holistic Warehouse.
Account credit issued following a customer cancellation is not automatically refunded to the original payment method.
Where a class has been booked using an eligible class pack or class credit, that credit will be returned to the customer's account when the booking is cancelled within the permitted cancellation period.
Cancellations made less than 12 hours before the scheduled class time are considered late cancellations.
Unlimited membership holders who late-cancel will incur a £10 fee, which will be automatically charged to their account.
Class pack holders who late-cancel will forfeit the class used for that booking.
Refunds and Account Credit
Where The Holistic Warehouse agrees to refund a membership, class pack, individual booking or other eligible purchase, the value will normally be returned to the customer's The Holistic Warehouse account as account credit rather than refunded to the original payment method. This does not affect your statutory rights.
No-Show Policy
Unlimited membership holders who do not attend a booked class without cancelling will incur a £10 no-show fee, automatically charged to their account.
Class pack holders who do not attend a booked class will forfeit the class used for that booking.
These measures are intended to help ensure that available spaces can be used by other clients.
Arrival Time
Please arrive at least 10 minutes before your class is due to start.
The studio door will be locked when the class begins to provide a safe and uninterrupted session.
Latecomers will not be permitted to enter once the class has started.
Reformer Pilates Requirements
Grip socks must be worn during all Reformer Pilates classes. You can bring your own or purchase a pair at reception.
Clients who have never previously participated in Reformer Pilates, including at another studio, must complete five Beginner Reformer Pilates classes before attending other Reformer sessions at The Holistic Warehouse.
Clients are responsible for telling their instructor about any injuries, illnesses or physical limitations before the class begins.
Clients should follow their instructor's guidance, listen to their body and pause or take a break when required.
Lagree Requirements
All Lagree classes currently take place at The Holistic Warehouse Tradeston, 42 Houston Street, Glasgow G5 8RS.
Lagree classes use specialist Lagree Mini Pro machines and last approximately 45 minutes.
Lagree is a high-intensity, low-impact strength workout using slow, resistance-based movement and sustained time under tension.
Classes flow continuously with limited rest between movements.
Previous Lagree experience is not required. Beginners may attend, and your teacher will guide you through the machine setup and movements.
Grip socks are essential for all Lagree classes. You may bring your own or purchase a pair at the studio before class.
Clients must follow the instructor's guidance when using Lagree equipment and should pause, adjust or ask for help when needed.
Clients are responsible for informing their instructor of any injury, illness, medical condition or relevant limitation before participating.
If you are injured, pregnant, newly postnatal or managing a health condition, please contact The Holistic Warehouse before booking a Lagree class so that we can help you determine whether the class is appropriate for you.
Lagree bookings are subject to The Holistic Warehouse's standard cancellation and no-show policies.
Where Lagree classes are included within a membership, the number of classes available is determined by the membership purchased and the terms shown at the time of purchase.
Additional Lagree classes may be purchased separately where available.
Barre Requirements
Barre participants should wear comfortable clothing that allows them to move freely.
Grip socks are recommended for Barre classes but are not mandatory.
Clients should inform their instructor of any injuries, illnesses or limitations before the class begins so that appropriate modifications can be considered.
Barre can involve low-impact but physically demanding movement. Clients should listen to their body and avoid movements that cause pain, discomfort or excessive strain.
Hot Studio Classes
Some classes at The Holistic Warehouse take place in our Hot Studio, where temperatures are generally maintained between 35°C and 40°C (95°F–104°F).
Participants attending Hot Studio classes must bring a towel and water.
Exercising in a heated environment can place additional demands on the body. Clients should listen to their body, stay hydrated and take breaks when required.
Clients who feel unwell or unable to tolerate the heat should tell their instructor and stop exercising when necessary.
Clients are responsible for considering whether a heated class is appropriate for them, particularly where they have an existing medical condition or other health concern.
Membership and Class Passes
Cancellation and No-Show Fees
All memberships, class passes and individual bookings are subject to the cancellation and no-show policies set out above.
Clients who do not wish to be subject to the conditions associated with an unlimited membership may choose an alternative class pass or drop-in option where available.
Automatic Charges
Unlimited membership holders who late-cancel less than 12 hours before a class or fail to attend a booked class will automatically be charged a £10 fee.
This policy helps us manage limited class capacity and make spaces available to other clients.
Any applicable class allocation, usage limits, membership benefits and additional conditions will be shown when the membership or class pass is purchased.
Recording and Photography Policy
To maintain a safe, welcoming and respectful environment, clients may not record or photograph other clients during classes.
The Holistic Warehouse may occasionally arrange designated photography or filming sessions.
Where photography or video recording is planned during a class or at an event, clients will be informed in advance wherever practicable.
Participation in photography or filming organised by The Holistic Warehouse is optional.
Our aim is to create an environment where clients can move, breathe and participate without concerns about being photographed or recorded without their knowledge.
General Terms
Changes to These Terms
We may update or amend these Terms from time to time.
Where changes are made, the revised version will be published on The Holistic Warehouse website together with an updated revision date.
Your continued use of our services after updated Terms take effect constitutes acceptance of the revised Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of Scotland.
Nothing in these Terms affects any statutory rights you may have under applicable consumer law.
Contact Us
If you have any questions about these Terms, please contact:
operations@theholisticwarehouse.com
By using our services, you acknowledge that you have read, understood and agreed to these Terms.